Prerequisites

Common Requirements

TSplus Remote Support requires an Internet connection.

Depending on the location of the agent and remote computers, and to ensure the best performance, multiple relay servers may be contacted by the Remote Support program.

For networks with restrictive network policies, please allow outgoing connections to domain name *.tsplus-remotesupport.com from the agent and the remote computer.

Platform Requirements

Windows

Before installing TSplus Remote Support, confirm the following prerequisites.

Hardware Requirements TSplus Remote Support supports 32-bit and 64-bit architectures

Operating Systems

Desktop OS - Windows 7 SP1 Build 6.1.7601 or later
Server OS - Windows Server 2008 R2 or later
MacOS - Monterey 12.3 or later
Android 6.0 or later

Dependencies TSplus Remote Support requires .NET Framework to be installed on the computer.

The required framework is .NET version 4.5.2 or later.

Remote Support only uses TCP port 443.
UDP is used optionally for direct connections with randomly opened ports on both sides.
However, even if UDP is blocked, the product will still function properly

MacOS

The TSplus Remote Support connection client is compatible with the following MacOS version :

Monterey 12.3 or later

Android

The TSplus Remote Support connection client is compatible with the following Android devices :

Marshmallow 6.0 (2015) or later
Smartphone, Tablet, AndroidTV

For remote control functionality, no specific permissions are required.

However, to use the sharing feature, the following permissions need to be enabled :

Capture Service: Allows sharing of your screen.
Accessibility Service: Grants control over your device.