The Administration Console has been introduced for our subscription's users. The Administration Console fosters teamwork by allowing administrators to grant access to specific folders containing computers, promoting efficient collaboration among subscription's users.
With this feature, administrators can efficiently manage computers in one central location and share access to specific folders, ultimately improving collaboration and resource organization within their subscription.
The feature's folder-based access control ensures that sensitive data and resources are securely shared only with authorized teams, enhancing data protection and privacy.
Note: for subscriptions created before the release of the Administration Console, the default administration is the first user which has joined the subscription.
First, to access the Administration Console, click on the "Administration" menu. You must be an administrator of your subscription.
In the Users tab of the Administration console, you can add new members to your subscription and assign them to teams.
The team "All users" includes all the members of the subscription.
Click on the "Add" button of the Teams section to create a new team.
Choose a name for your team and click "Save" to create it. The team's name must differ from the other teams.
You can edit or delete a team after selecting it.
You can also create a user by clicking "Add" in the Users section.
Fill the "E-mail" and "Password" fields and click "Save" to add a new user to your subscription.
You can edit or delete an user after selecting it. You cannot delete yourself from the subscription.
For users to be part of a team, select the team and check the users you want to be members of this team.
To promote a regular user to an administrator, add this user to the "Administrators" team.
This tab allows you to organize computers in folders.
You can start by clicking "Add folder" to create a new folder.
Choose a name for your folder and click "Save" to create it. The folder's name must differ from the other folders.
Folders located at the root will be visible by all the members of the subscription by default. You can change this later in the permission tab.
Folders inside another folder will inherit the permissions of its parent folder.
Select the folder in which you wish to add a computer and click "Add computer".
Fill the computers information and click "Save" to add it to your list of computers. Only the Remote Support ID is mandatory to add a computer.
Your computer now appears in the tree.
Select it to display or edit its properties.
You can edit the selected computer's properties directly in the corresponding fields and click "Save" to save your modifications or "Delete" to delete it from your list.
Folders and computers can be moved in the tree structure with drag and drop.
Here you can manage the permissions of each folder.
Select a team and check the folders you want the members of this team to have access to.
The members of the team will see the folder and its content in the "Computers" tab of the Remote Support client.
Here the folder named "World" and its computer will be accessible by all the members of the subscription.