The 8.20 version of TSplus introduced a new and easy way to handle your annual support contract.
Please update your version to the latest release before following this procedure.
The support services include our worldwide Ticket/Email support service, Forum access, license rehosting, FAQ and tutorial support.
The Update Services include the delivery of Update codes, the right to install and to use any new release, patch and updates.
The update code is requested once a year to be able to apply the Update Release patch. It is delivered by our support team on demand.
This update code is now replaced with a support.lic file that you can activate in the licensing tile of the Admin Tool.
We are investing every day to enhance TSplus and to fix all known issues. So, we recommend all our customers to keep their TSplus installation updated. The annual fee is not expensive and is available on our Store Page.
Locate the Admin Tool on your desktop :
Double-click on it, then click on the license tile.
You can now see the Serial Number :
Connect to the Licensing Portal by entering your Email address and your Order Number:
Download the Customer Portal User Guide for more information about how to use it.
You will get a Support.lic file.
Click on the "Activate your license" tile:
Then enter your Activation Key:
Check one or more items and click on the “Next” button. Please note that you can activate several products at the same time by checking several products/support!
All your products/support are now activated (in this example, TSplus Enterprise Edition with an unlimited nulber of users with " years of support) :