TSplus Remote Access Prerequisites

1) Hardware

TSplus Remote Access Server minimum requirements:

Number of users Windows 2008 to 2022 or 7 to 11 Pro
3 - 5 I5 or above
4 GB
One CPU 2 GHZ
10 I5 or above
8 GB
One CPU 2 GHZ
25 16 GB
One CPU
I7 or Xeon
50 and above 32 GB
Dual CPU - SSD Disk dedicated to the system



Each server (physical or virtual ones) can potentially handle up to 50 concurrent users. For over 50 concurrent sessions, we recommend using a farm of servers with the Load Balancing feature available in TSplus Remote Access Enterprise Edition.

Note: The exact specifications of your hardware will depend on what kind of resources (CPU/RAM/Disk) your applications consume.

2) Operating system

Your server must use one of the operating systems below:

  • Windows 7 Service Pack 1
  • Windows 8/8.1
  • Windows 10 Pro
  • Windows 11 Pro
  • Windows Server 2008 R2 Service Pack 1
  • Windows Server 2012 or 2012 R2
  • Windows Server 2016
  • Windows Server 2019
  • Windows Server 2022

32 and 64 bit operating systems are supported.

The required framework is .NET version 4.5.2 for all supported Windows versions.

  • If you install Remote Access on a Windows Server OS make sure the RDS/Terminal Services and RDS/Terminal Services Licensing roles are not installed before installing TSplus Remote Access.
    If these roles are currently installed, remove them and reboot.

  • Windows Home Editions are not supported.

  • On Windows Server 2016, 15 sessions maximum are allowed for Remote Desktop access.

  • Windows Server 2019 Essentials Edition does not support RemoteApp.

N.B: TSplus Remote Access LTS 11 supports Windows XP and Windows Server 2003.

3) Network parameters

The Remote Access Server must have a static private IP address:

Screenshot 1-1

Remote access (from Wide Area Network - WAN)

  • A broadband internet connection is recommended as well as a static public IP address. If you do not have a static IP address, consider using a dynamic DNS service like http://DynDNS.org More information about how to set this up can be found here.
  • The TCP RDP port (by default 3389) must be opened both ways on your firewall.