Fonctions avancées - Journaux
Aperçu
On this tab, you can configure TSplus Logs settings.
By default, TSplus doesn’t create logs to avoid performance issues.
Logs exist to find more easily the origin of the errors encountered on TSplus and you can enable them by doing so:
-
aller à
C:\wsession -
create the folder ‘Trace’. Logs will automatically be created there, per user.
You will need to activate the log generation in the AdminTool > Advanced > Logs
Hay 5 tipos de registros:
-
El registro del Portal Web,
-
The Session Opening log,
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El registro de control de sesión,
-
The Load-Balancing log and
-
La aplicación AdminTool (interfaz) registro.
Los niveles de registro corresponden a diferentes componentes, nuestro equipo de soporte le dirá qué valor poner según el problema encontrado.
Here are the different log file names and locations:
-
Web Portal log: “C:\Program Files (x86)\TSplus\Clients\www\cgi-bin\hb.log”
-
Session Opening log: “C:\wsession\trace”
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Session control log: “C:\Program Files (x86)\TSplus\UserDesktop\files\APSC.log”
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Load Balancing log: “C:\Program Files (x86)\TSplus\UserDesktop\files\svcenterprise.log”
-
AdminTool application log: “C:\Program Files (x86)\TSplus\UserDesktop\files\AdminTool.log”
-
RDS-Knight / TSplus Advanced Security: “C:\Program Files (x86)\TSplus-Security\logs”
You can enable the logs for Connection Client on the client side by adding the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Digital River\ConnectionClient “Debug”=“true”
Les journaux se trouvent dans C:\Users
Aktivieren Sie den Troubleshooting-Modus
Go to the “License” tab Click on the Aktivieren Sie den Troubleshooting-Modus botón.
Reproduisez votre problème, puis cliquez sur le
Exportar registros (para soporte)
button to send the logs to the support team by email.
El formato del archivo a enviar es
.zip.logs
files and is protected by the password
“mot de passe”
.
